This course validates the students interpersonal and business skills by providing the necessary work to prepare for the certification exam to earn the Certified Service Specialist Certification. The exam is the final exam for the course and certifies the student's ability to work with customers. This course explores the skills of communications, policies and procedure manuals, record keeping and evaluating performance. Focus on teams and proper functioning roles within teams in a company setting that values ethical actions in the workplace and respect for the customer and fellow workers. Problem solving, interpersonal relationships and sales and marketing skills will be honed throughout this course. Successful students will be able to represent themselves with a national certification that illustrates their understanding of the skills necessary for the service and manufacturing industry as an employee or employer.