This course is intended to develop analytic reasoning and the ability to solve quantitative problems. Topics to be covered may include: construction & interpretation of graphs; descriptive statistics; geometry & spatial visualizations; math of finance; functions and modeling; probability; and logic. Appropriate use of units and dimensions, estimates, mathematical notation, and available technology will be emphasized throughout the course.

This course establishes a foundation for development of employee effectiveness by focusing on the supervisor's role in understanding, communicating, and implementing organizational policies. The organizational topics covered include: employee hiring, training, performance management, contract compliance, employment law, employee assistance programs, and related topics that affect the supervisor's work group.

In Diversity and Change Management, the learner applies the skills and tools necessary to implement and maintain a diverse work environment which values change. Each learner will demonstrate the application of: assessing the current extent of diversity in the workplace; analyzing the effect of perceptions, attitudes, biases, and organizational culture on diversity; dealing with barriers; changing management strategies, processes, and reactions; measuring progress; and celebrating success.

In Legal Issues for Supervisors, the learner applies the skills and tools necessary for a supervisor to effectively function in today's legal work environment. Each learner will demonstrate the application of legal practices in both union and nonunion environments, the analysis of the impact of U.S. employment laws, the impact of the global economy, and the appeal process. Students will also learn to deal with harassment and privacy issues and summarize legal issues facing contemporary supervisors.

This course is designed for learners to develop knowledge and skills in all aspects of the writing process. Planning, organizing, writing, editing and revising are applied through a variety of activities. Students will analyze audience and purpose, use elements of research, and format documents using standard guidelines. Individuals will develop critical reading skills through analysis of various written documents.

This course validates the students interpersonal and business skills by providing the necessary work to prepare for the certification exam to earn the Certified Service Specialist Certification. The exam is the final exam for the course and certifies the student's ability to work with customers. This course explores the skills of communications, policies and procedure manuals, record keeping and evaluating performance. Focus on teams and proper functioning roles within teams in a company setting that values ethical actions in the workplace and respect for the customer and fellow workers.

In Supervision, the learner applies the skills and tools necessary to perform the functions of a frontline leader. Each learner will demonstrate the application of strategies and transition to a contemporary supervisory role, including day-to- day operations, analysis, delegation, controlling, staffing, leadership, problem-solving, team skills, motivation, and training.

In Leadership Development, the learner applies the skills and tools necessary to fulfill his/her role as a modern leader. Each learner will demonstrate the application of: evaluating leadership effectiveness and organization requirements, using individual and group motivation strategies, implementing mission and goals, observing ethical behavior, developing personal leadership style and adaptation, understanding the impact of power, facilitating employee development, coaching, managing change, and resolving conflict effectively.

In this course, students explore the Gateway Technical College community. They examine college resources and services, investigate skills that lead to academic success, and identify strategies for achieving educational and personal goals.

Please complete 809-143 Microeconomics or 809-195 Economics. This is for informational purposes only. Once you register for your course, you can delete this block from your timeline.