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Enter the world of Information Technology with Gateway’s IT-Service Desk Technician apprenticeship. You’ll learn how to field and respond to technical support requests, troubleshooting issues and effectively communicating to help resolve issues. 

Upon completion, you’ll have the skills to diagnose and fix hardware and software problems, develop effective troubleshooting strategies and prepare end-user training along with an in-depth understanding of general Service Desk operations.

  • Train for just two years with combined work on-the-job and in the classroom, totaling 2,144 hours.
  • Begin a rewarding career with no student debt–in fact, you’ll get paid to attend classes!
  • Prepare to enter a stable career with a salary outlook of $51,344.

Qualifications

You must be in good physical health and possess finger dexterity. You must also have a good understanding of technical concepts, strong problem-solving skills and the ability to communicate effectively with end users.

Get started as a IT-Service Desk Technician Apprentice

You should apply directly to employers, and entry requirements vary by employer. If you need assistance finding an employer who will take you on as an apprentice, please contact James Folsom at james.folsom@cloudprostech.com or 888-588-8957 ext. 108 to find an employer approved to train apprentices. 

If you need assistance getting started, Gateway’s Apprenticeship Department is happy to help.

Curriculum Sheet:
pdf icon  50-154-1 IT Service Desk Technician Apprentice Curriculum Sheet.pdf

Career Pathway Map:
pdf icon  IT-Service Desk Technician Apprentice Career Pathway Map.pdf