This course introduces techniques and skills used in bargaining to maximize a company's profits and competitiveness for both domestic and global concessions. Interpersonal negotiations skills are essential for any person working in the business world. Students will be introduced to an interest based negotiations strategy and to conflict resolution techniques that will prove valuable throughout one's personal and professional life.

Please complete 801-196 Oral/Interpersonal Communication or 801-198 Speech. This is for informational purposes only. Once you register for your course, you can delete this block from your timeline.

Race, Ethnic, and Diversity Studies is a course that draws from several disciplines to reaffirm the basic American values of justice and equality by teaching a basic vocabulary, a basic history of immigration and conquest, principles of transcultural communication, legal liability, and the value of aesthetic production to increase the probability of respectful encounters among people.

In Project Management, the learner applies the skills and tools necessary to design, implement, and evaluate formal projects. Each learner will: demonstrate the application of the role of project management; develop a project proposal; use relevant software; work with project teams; sequence tasks; chart progress; and deal with variations, budgets, resources, implementation, and assessment.

This course introduces students to some of the major theories and topics of psychology, including the physiological basis of behavior, personality and learning theories, memory, states of consciousness, stress, research methods, intelligence, human development, psychopathology, and social behavior.

This course is intended to develop analytic reasoning and the ability to solve quantitative problems. Topics to be covered may include: construction & interpretation of graphs; descriptive statistics; geometry & spatial visualizations; math of finance; functions and modeling; probability; and logic. Appropriate use of units and dimensions, estimates, mathematical notation, and available technology will be emphasized throughout the course.

In Diversity and Change Management, the learner applies the skills and tools necessary to implement and maintain a diverse work environment which values change. Each learner will demonstrate the application of: assessing the current extent of diversity in the workplace; analyzing the effect of perceptions, attitudes, biases, and organizational culture on diversity; dealing with barriers; changing management strategies, processes, and reactions; measuring progress; and celebrating success.

This course establishes a foundation for development of employee effectiveness by focusing on the supervisor's role in understanding, communicating, and implementing organizational policies. The organizational topics covered include: employee hiring, training, performance management, contract compliance, employment law, employee assistance programs, and related topics that affect the supervisor's work group.

In Legal Issues for Supervisors, the learner applies the skills and tools necessary for a supervisor to effectively function in today's legal work environment. Each learner will demonstrate the application of legal practices in both union and nonunion environments, the analysis of the impact of U.S. employment laws, the impact of the global economy, and the appeal process. Students will also learn to deal with harassment and privacy issues and summarize legal issues facing contemporary supervisors.

Please complete 196-137 Certified Service Specialist or 196-136 Safety in the Workplace. This is for informational purposes only. Once you register for your course, you can delete this block from your timeline.